PSP40416 Certificate IV in Government Investigations (Regulatory Compliance)

2017 Program

 

This introduction provides an opportunity to become familiar with Revenue Academy before you start the course units. It also contains the course requirements, course schedule and overview, and training plan and training agreement

This unit of competency covers how staff members contribute to a safe workplace for themselves and others. It includes contributing to workplace health and safety (WHS) arrangements, identifying hazards and controlling risks

This unit of competency covers the delivery and monitoring of service to customers. It requires understanding of the needs of existing and new customers that will influence service requirements.

This unit of competency describes the skills required to use advanced workplace communication strategies. It includes dealing with complex enquiries and/or complaints, giving directions, managing meetings and giving presentations.

This unit of competency covers the skills required to contribute to an ethical workplace and participate in ethical decision making.